How long does it take to receive my product after placing an order?
Most of our products ship from USA. So we are able to deliver in 4-6 business days. Few other products ship directly from the manufacturers in China, which usually takes up to 2 weeks for the product to arrive at your door step. For Mexico and Brazil specifically, delivery might take up to 4 weeks.
Can I track my order?
Once the item is shipped (within 2-3 days of purchase), we will provide a tracking number which you can use to track on the associated shipping provider’s website.
To which countries do you ship products?
We ship to the following 38 countries:
- France (only mainland France with zip code that begin with 01 to 95)
- Hong Kong
- Kazakhstan (currently on a trial run)
- New Zealand
- Saudi Arabia
- Spain (currently on a trial run – not available in all cities yet)
- Thailand (currently on a trial run)
- United Kingdom (Including mainland UK, Channel Islands and Isle of Man)
- United States (Including all states, territories and military addresses)
What is your return policy?
We are 100% committed to your satisfaction. If the item arrives defective, please email us at firstname.lastname@example.org within 30 days of purchase and we can send you a replacement item or refund your purchase.
If, for any other reason, you would like to return the item in its unused condition, please email us at email@example.com within 30 days of purchase and we will refund your purchase.
How do I contact you if I have additional questions?
You can chat with us by clicking on ‘Chat with us’ icon at the bottom right or email us at firstname.lastname@example.org