How long does it take to receive my product after placing an order?

Most of our products ship from USA.  So we are able to deliver in 4-6 business days.  Few other products ship directly from the manufacturers in China, which usually takes up to 2 weeks for the product to arrive at your door step.  For Mexico and Brazil specifically, delivery might take up to 4 weeks. 

Can I track my order?

Once the item is shipped (within 2-3 days of purchase), we will provide a tracking number which you can use to track on the associated shipping provider’s website. 

To which countries do you ship products?

 We ship to the following 38 countries:

  1. Australia
  2. Austria
  3. Belgium
  4. Brazil
  5. Canada
  6. Denmark
  7. Finland
  8. France (only mainland France with zip code that begin with 01 to 95)
  9. Germany
  10. Greece
  11. Hong Kong
  12. Hungary
  13. Ireland
  14. Israel
  15. Italy
  16. Japan
  17. Kazakhstan (currently on a trial run)
  18. Korea
  19. Luxembourg
  20. Malaysia
  21. Mexico
  22. Netherlands
  23. New Zealand
  24. Norway
  25. Poland
  26. Portugal
  27. Russia
  28. Saudi Arabia
  29. Singapore
  30. Spain (currently on a trial run – not available in all cities yet)
  31. Sweden
  32. Switzerland
  33. Thailand (currently on a trial run)
  34. Turkey
  35. Ukraine
  36. United Kingdom (Including mainland UK, Channel Islands and Isle of Man)
  37. United States (Including all states, territories and military addresses) 

What is your return policy?

 We are 100% committed to your satisfaction.  If the item arrives defective, please email us at support@watchband.co within 30 days of purchase and we can send you a replacement item or refund your purchase. 

 If, for any other reason, you would like to return the item in its unused condition, please email us at support@watchband.co within 30 days of purchase and we will refund your purchase. 

How do I contact you if I have additional questions?

You can chat with us by clicking on ‘Chat with us’ icon at the bottom right or email us at support@watchband.co